Contact us
Need help checking your gift card balance or have a question about your card? We'd love to hear from you.
Phone support
Call us at +1 (352) 657-7135
Available Monday through Friday during U.S. business hours.
Email support
Send us an email at support@checkvanillabalance.com.
Please do not include your full gift card number or CVV in any email. If you're reporting a problem, share only the last four digits of the card and a short description.
Response time
We typically respond within 1–2 business days, Monday through Friday.